Shipping and Returns
ONE DAY HANDLING TIME
All products are in stock and ready to ship unless stated otherwise. We process and ship out all orders Monday thru Friday at 10:00AM Central. If your order is placed after 10:00AM it will ship out the following business day. Your product should reach you within 3 business days plus 1 day handling. AR500 Target Solutions has no control over the shipping times once the product has left our facilities. Please check your provided tracking number on a regular basis to see where your package is. We are not responsible for return shipping on PO Box packages not picked up in a timely manner and returned to us by the post office.
Most orders with free shipping (orders over $150) will ship USPS, UPS or FedEx (our choice). For orders under $150, shipping is a flat rate charge of $14.99. We will provide tracking information via e-mail as soon as your product leaves the warehouse. We do offer UPS exclusively for a surcharge calculated at checkout. We ship all orders from our facility in Rice Lake, Wisconsin.
If you would like to inquire about the status of your order, please email us at email@example.com and we will get back to you within 24 hours. Please include your name, order number and shipping address. This information will help us expedite your request.
At AR500 Target Solutions, we strive for 100% customer satisfaction. If you think there may be a defect or missing items, please contact us at firstname.lastname@example.org for a store credit or an exchange of the product within 30 days of purchase. You will receive your credit within 3-5 business days of the return product’s arrival at our facility. AR500 Target Solutions will not refund money for used product that is returned.
Targets which fail to meet the required hardness spec of 475-525 (500 +/- 5%) will be replaced upon return to AR500 Target Solutions within 30 days of purchase. Return shipping is at buyer’s expense (US postal flat rate boxes are the cheapest, around $18). For returns where hardness failure is suspected, please include details of the situation leading to suspected failure, including photos of the mounting system, distance, and load data for the projectile (fps, weight, caliber, and material). To be eligible for a return, your item must be used within our posted usage guidelines and not been shot with ammo containing steel. If AR500 Target Solutions confirms through testing that an unaltered target fails to meet the required hardness spec, a replacement target will be shipped to you, and we’ll make sure you’re covered on your out of pocket for returning our bad target, likely in the form of additional steel. If the target cannot be confirmed to fail the required hardness, we’ll be happy to ship it back to you at your expense.
Shooting any AR500 Target Solutions target with steel jacketed, steel core, incendiary, armor piercing (AP), or light armor piercing (LAP) projectiles will void any warranty and may result in significant damage to the target, increased risk of ricochet, and risk of fire. If it’s not lead and copper, it’s not meant to be shot at steel. Soft points (SP), hard cast lead, wadcutter and hollow points are the ammo of choice.